Returns & Exchanges

At ChinChile, we strive for 100% freshness and satisfaction with every order; however, due to the perishable nature of our food products, we can only accept returns on items that arrive damaged or incorrect. Please review our streamlined process below to ensure a quick resolution for any issues with your delivery.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the original shipping packaging immediately upon arrival to help us process your claim.

• 2.
  Contact Support

  Email our customer service team at [email protected] within 48 hours of delivery with your order number and the photos of the items.

• 3.
  Review and Approval

  Our quality assurance team will review your request within 2 business days to determine if a refund or a replacement is the best solution.

• 4.
  Resolution

  Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.